Payment Policy

Effective Date: 1st July, 2026

Last Updated: 1st July, 2026

At AETERNUM, we are committed to providing a secure, transparent, and seamless payment experience for every customer. Whether you choose to pay online or through Cash on Delivery (COD), we strive to ensure that every transaction is processed safely, efficiently, and in accordance with the highest standards of security and customer service.

This Payment Policy explains the payment methods accepted by AETERNUM, how payments are processed, the responsibilities of customers when making purchases, and the procedures applicable to payment verification, pricing, promotional offers, duplicate payments, failed transactions, and payment-related disputes.

All payments made through the AETERNUM Website are processed through authorised third-party payment service providers using secure payment infrastructure. AETERNUM does not directly process or store sensitive payment authentication information such as complete card numbers, CVV numbers, UPI PINs, banking passwords, or One-Time Passwords (OTPs).

By placing an order through the AETERNUM Website, you acknowledge that you have read, understood, and agreed to this Payment Policy together with our Terms of Service, Shipping Policy, Returns, Exchanges & Store Credit Policy, Cancellation Policy, Privacy Policy, Cookie Policy, Product Customisation Policy, and all other applicable policies published on the AETERNUM Website.

1. Scope

This Payment Policy applies to all purchases made directly through the official AETERNUM Website.

Payments relating to corporate orders, institutional purchases, wholesale transactions, customised bulk orders, or other business-to-business (B2B) arrangements shall be governed by separate contractual agreements and are not covered by this Policy unless expressly stated otherwise.

2. Accepted Payment Methods

AETERNUM currently accepts payment through one or more of the following methods, subject to availability at the time of checkout:

  • Credit Cards.
  • Debit Cards.
  • Unified Payments Interface (UPI).
  • Net Banking.
  • Digital Wallets.
  • Cash on Delivery (COD), where available.
  • Any other payment methods introduced by AETERNUM from time to time.

The availability of specific payment methods may vary depending upon your delivery location, order value, product category, promotional campaigns, operational requirements, or other factors determined by AETERNUM.

AETERNUM reserves the right to introduce, modify, suspend, or discontinue any payment method at any time without prior notice.

3. Pricing & Taxes

All prices displayed on the AETERNUM Website are quoted in Indian Rupees (INR).

Unless otherwise expressly stated, all prices displayed on the Website are inclusive of applicable Goods and Services Tax (GST).

Shipping charges, Cash on Delivery charges, expedited delivery fees, same-day delivery charges, or any other applicable service charges shall be displayed separately during checkout before the customer confirms the order.

While AETERNUM makes every reasonable effort to ensure accurate pricing, typographical errors, technical issues, system malfunctions, or human errors may occasionally result in incorrect pricing or promotional information being displayed.

In such circumstances, AETERNUM reserves the right to cancel or refuse any order placed using an incorrect price, whether or not payment has already been received. Where payment has been successfully collected for an order cancelled due to a pricing error, the amount paid shall be refunded to the original payment method.

4. Payment Processing

All online payments are securely processed through authorised third-party payment service providers using industry-standard security protocols.

Depending upon the payment method selected, customers may be redirected to secure payment gateways operated by authorised providers for payment authentication and transaction processing.

A payment shall be considered successfully received only after AETERNUM receives confirmation from the relevant payment service provider.

Placing an order does not guarantee acceptance of the order. Orders remain subject to payment verification, product availability, fraud screening, and acceptance by AETERNUM.

If a payment cannot be successfully authorised, verified, or completed, the associated order may be delayed, placed on hold, or cancelled.

5. Cash on Delivery (COD)

Cash on Delivery ("COD") is offered for eligible orders and serviceable locations at the sole discretion of AETERNUM.

Where COD is available, customers shall be required to pay a ₹600 Cash on Delivery Confirmation Fee during checkout.

This amount:

  • Confirms the customer's intent to purchase.
  • Secures the order for processing.
  • Shall be adjusted against the total order value payable upon delivery.

Where a COD order is cancelled before dispatch in accordance with our Cancellation Policy, the COD Confirmation Fee shall be refunded to the original payment method.

AETERNUM reserves the right to restrict, suspend, or withdraw Cash on Delivery for individual customers, products, locations, or orders where misuse, repeated order refusals, excessive cancellations, fraudulent activity, or operational limitations are identified.

6. Payment Verification

To protect both our customers and AETERNUM from fraudulent or unauthorised transactions, certain orders may be subject to payment verification before they are processed or dispatched.

AETERNUM reserves the right to verify payment information, customer identity, billing details, delivery information, or any other information reasonably necessary to confirm the legitimacy of an order.

Payment verification may be conducted where, including but not limited to:

  • The order value exceeds internal verification thresholds.
  • Billing and delivery information appear inconsistent.
  • Multiple unsuccessful payment attempts have been made.
  • The transaction is identified as potentially fraudulent or high-risk.
  • Multiple orders are placed within a short period.
  • Any unusual purchasing behaviour is detected.
  • Additional verification is reasonably necessary to protect AETERNUM or the customer.

During verification, dispatch of the order may be temporarily delayed until the verification process has been completed.

Failure to provide requested information within a reasonable period may result in cancellation of the order.

7. Failed or Declined Payments

Occasionally, online payment transactions may fail or be declined due to circumstances beyond AETERNUM's control.

Common reasons include:

  • Insufficient funds.
  • Incorrect payment information.
  • Bank authorisation failure.
  • Payment gateway interruption.
  • Network or technical issues.
  • Expired payment instruments.
  • Security restrictions imposed by the customer's financial institution.

Where a payment fails, no order shall be considered confirmed unless successful payment authorisation is subsequently received.

Customers are encouraged to verify payment details with their bank or payment service provider before attempting another transaction.

AETERNUM shall not be responsible for losses, delays, bank charges, or other consequences arising solely from payment failures attributable to third-party payment providers, financial institutions, or customer-related issues.

8. Duplicate Payments

If a customer is charged more than once for the same order due to a verified technical error or payment processing issue, AETERNUM will investigate the matter promptly.

Upon verification that a duplicate payment has been successfully received for the same order, the duplicate amount shall be refunded to the original payment method used during the transaction.

Customers reporting duplicate payments may be requested to provide:

  • Order number.
  • Payment reference or transaction ID.
  • Bank confirmation or payment receipt.
  • Any other information reasonably required to investigate the transaction.

Refund timelines shall depend upon the payment method used and the processing times of the relevant payment service provider or financial institution.

9. Promotional Codes, Discounts & Gift Benefits

From time to time, AETERNUM may offer promotional codes, discounts, complimentary gifts, loyalty rewards, referral benefits, or other promotional incentives.

Unless expressly stated otherwise:

  • Promotional offers cannot be exchanged for cash.
  • Promotional codes must be used in accordance with their published terms and conditions.
  • Only one promotional offer may be applied to an order unless expressly permitted by AETERNUM.
  • Promotional offers remain subject to availability and may be modified, suspended, or withdrawn without prior notice.

Where an order placed using a promotional code or discount is cancelled before dispatch, any refund shall be based solely on the actual amount paid by the customer after application of the relevant promotion.

AETERNUM reserves the right to cancel, refuse, or recover promotional benefits obtained through fraud, misuse, technical manipulation, or any violation of the applicable promotional terms.

10. Payment Fraud Prevention

AETERNUM is committed to maintaining a secure shopping environment and may implement reasonable measures to detect, prevent, investigate, and respond to fraudulent or unauthorised payment activity.

Such measures may include:

  • Payment verification procedures.
  • Transaction monitoring.
  • Identity verification.
  • Device and behavioural analysis.
  • Fraud risk assessment.
  • Address verification.
  • Review of previous transaction history.
  • Coordination with payment service providers and financial institutions where appropriate.

Where fraud, attempted fraud, unauthorised payment activity, chargeback abuse, identity theft, or other suspicious conduct is reasonably suspected, AETERNUM reserves the right to:

  • Place the order on hold.
  • Cancel the order.
  • Restrict available payment methods.
  • Require additional verification.
  • Decline future transactions.
  • Suspend or restrict customer accounts.
  • Report unlawful activity to the appropriate authorities where required by law.

11. Chargebacks & Payment Disputes

Customers are encouraged to contact AETERNUM directly before initiating a chargeback or payment dispute through their bank or payment provider, as many issues can be resolved more efficiently through our Customer Care team.

Where a chargeback or payment dispute is initiated, AETERNUM reserves the right to:

  • Temporarily suspend order processing.
  • Suspend pending refunds, exchanges, or Store Credit until the dispute has been resolved.
  • Request supporting documentation from the customer.
  • Submit relevant order, delivery, payment, or communication records to the relevant financial institution or payment service provider.
  • Recover any losses incurred as a result of fraudulent or abusive chargeback activity where permitted by applicable law.

Nothing in this section limits any rights available to customers under applicable law.

12. Customer Responsibilities

Customers making payments through the AETERNUM Website are responsible for:

  • Providing accurate billing and payment information.
  • Ensuring sufficient funds or payment limits are available before initiating a transaction.
  • Safeguarding their payment credentials, passwords, PINs, and One-Time Passwords (OTPs).
  • Promptly reporting any suspected unauthorised transaction relating to their order.
  • Reviewing order details carefully before completing payment.
  • Complying with this Payment Policy and all other applicable AETERNUM policies.

Customers remain solely responsible for maintaining the confidentiality of their payment credentials and should never share sensitive authentication information with AETERNUM or any third party.

13. Company's Rights

To protect the integrity of our payment systems and ensure a secure shopping experience, AETERNUM reserves the right, at its sole discretion and subject to applicable law, to:

  • Verify any payment before accepting or processing an order.
  • Place an order on hold pending payment verification or fraud screening.
  • Refuse or cancel any order where payment cannot be successfully authorised or verified.
  • Restrict, suspend, or withdraw specific payment methods for particular customers, products, locations, or order categories.
  • Request additional information or documentation necessary to verify a transaction.
  • Correct pricing, technical, or system errors before processing an order.
  • Decline transactions that reasonably appear to involve fraud, abuse, unauthorised activity, or violations of this Policy.
  • Introduce, modify, suspend, or discontinue payment methods, promotional offers, or payment-related services without prior notice.
  • Take any other reasonable action necessary to protect AETERNUM, its customers, payment systems, or legitimate business interests.

Nothing in this section limits any rights available to customers under applicable law.

14. Limitation of Payment Liability

While AETERNUM makes every reasonable effort to ensure secure and reliable payment processing, certain payment services are provided through independent third-party financial institutions and authorised payment service providers.

Accordingly, AETERNUM shall not be responsible for delays, interruptions, losses, or failures arising solely from:

  • Banking network outages.
  • Payment gateway failures.
  • Internet or telecommunications disruptions.
  • Delays by financial institutions.
  • Customer device or software issues.
  • Incorrect payment information submitted by the customer.
  • Unauthorised use of payment credentials resulting from the customer's failure to maintain their confidentiality.
  • Circumstances beyond AETERNUM's reasonable control.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded under applicable law.

15. Payment Records

AETERNUM maintains appropriate records relating to payment transactions for operational, accounting, taxation, regulatory, fraud prevention, dispute resolution, and legal purposes.

Customers are encouraged to retain their payment confirmations, invoices, transaction references, and receipts for future reference.

In the event of any payment-related enquiry or dispute, AETERNUM's transaction records, together with records maintained by the relevant payment service provider, shall be considered in determining the status of a transaction, subject to applicable law.

16. Communication

AETERNUM will endeavour to keep customers informed regarding the status of their payments and payment-related requests.

Customers may receive communications relating to:

  • Payment confirmations.
  • Payment failures.
  • Payment verification requests.
  • Refund processing.
  • Duplicate payment resolutions.
  • Order cancellations resulting from unsuccessful payments.
  • Security notifications where appropriate.

Such communications may be sent through:

  • Registered email address.
  • SMS.
  • WhatsApp.
  • Customer account notifications, where available.
  • Telephone, where reasonably necessary.

Customers are responsible for ensuring that the contact information provided at the time of purchase remains accurate and up to date.

17. Contact Us

If you have any questions regarding payments, payment processing, refunds, duplicate transactions, or this Payment Policy, please contact us:

AETERNUM
A Brand Owned and Operated by RESURGE LIFESTYLE PRIVATE LIMITED

Customer Care Email
wecare@aeternumindia.com

WhatsApp Support
+91 92170 94412

Customer Care Hours
Monday to Friday
9:00 AM – 6:00 PM (IST)

While our Customer Care team endeavours to respond as quickly as possible, response times may vary during weekends, public holidays, promotional campaigns, or periods of unusually high enquiry volumes.

18. Changes to this Payment Policy

AETERNUM reserves the right to amend, modify, update, suspend, replace, or revise this Payment Policy at any time to reflect changes in our payment methods, business operations, technology, legal obligations, payment service providers, security practices, or operational requirements.

Any revised version of this Payment Policy shall become effective upon publication on the AETERNUM Website unless otherwise stated.

Where required by applicable law, AETERNUM will provide appropriate notice of material changes.

Customers are encouraged to review this Payment Policy periodically before placing an order.

Continued use of the Website or placing an order after any updates become effective constitutes acceptance of the revised Payment Policy.

19. Governing Law & Jurisdiction

This Payment Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Payment Policy, including payment processing, payment disputes, refunds, payment verification, or related financial transactions, shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.

This Payment Policy should be read together with AETERNUM's Terms of Service, Shipping Policy, Returns, Exchanges & Store Credit Policy, Cancellation Policy, Privacy Policy, Cookie Policy, Product Customisation Policy, Intellectual Property Policy, Disclaimer & Limitation of Liability, Grievance Redressal Policy, Anti-Corruption Policy (where applicable), and any other policies published on the AETERNUM Website.