Shipping policy

Effective Date: 1st July, 2026

Last Updated: 1st July, 2026

At AETERNUM, every order is handled with the same care, precision, and attention to detail that goes into creating our products. From the moment an order is placed until it reaches your doorstep, our objective is to provide a secure, transparent, and reliable delivery experience.

Every order undergoes a quality inspection before dispatch to help ensure that the products you receive meet AETERNUM's quality standards. Each order is then carefully packed using appropriate packaging materials to help protect it throughout transit and ensure it arrives in excellent condition.

While we strive to dispatch and deliver every order within the estimated timelines, delivery schedules may vary depending on your location, courier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

This Shipping Policy explains how orders are processed, dispatched, shipped, tracked, and delivered through the official AETERNUM website. By placing an order with AETERNUM, you acknowledge that you have read, understood, and agreed to this Shipping Policy together with our Terms of Service, Return, Refund & Exchange Policy, Cancellation Policy, Payment Policy, and Product Customisation Policy.

1. Scope

This Shipping Policy applies to all orders placed through the official AETERNUM website and any other online sales channels operated directly by RESURGE LIFESTYLE PRIVATE LIMITED under the AETERNUM brand.

At present, AETERNUM ships only within India. International shipping is not currently available unless expressly stated otherwise by AETERNUM.

Separate shipping arrangements, timelines, and commercial terms may apply to corporate, institutional, wholesale, customised bulk, or business-to-business (B2B) orders and shall be governed by independent agreements.

2. Order Processing

Order processing begins once your order has been successfully placed and payment has been authorised or otherwise confirmed by AETERNUM.

Most standard orders are processed within 1–3 Business Days. However, processing times may vary depending on factors including but not limited to:

Order volume during promotional events or festive periods.
Product availability.
Quality inspection requirements.
Payment verification.
Customisation or personalisation requests.
Operational or logistical constraints.

Orders are processed only on Business Days. Orders placed on weekends or public holidays will generally begin processing on the next Business Day.

Submitting an order does not constitute acceptance of the order by AETERNUM. All orders remain subject to verification, acceptance, stock availability, fraud screening, and payment confirmation.

3. Dispatch & Delivery

Once an order has been processed and successfully passed our quality inspection procedures, it will be handed over to one of our authorised logistics partners for delivery.

Estimated delivery timelines displayed on the Website or communicated during checkout are indicative only and should not be interpreted as guaranteed delivery dates.

Delivery timelines may vary depending upon:

Delivery location.
Courier serviceability.
Local regulations.
Weather conditions.
Public holidays.
Natural disasters.
Transportation disruptions.
Other unforeseen operational circumstances.

Although AETERNUM makes every reasonable effort to dispatch orders promptly, delivery is performed by independent logistics partners and may occasionally be affected by circumstances beyond our control.

4. Shipping Charges

AETERNUM offers multiple shipping options to provide flexibility based on your delivery requirements.

Standard Delivery

We offer complimentary Standard Delivery on eligible retail orders shipped within India unless otherwise stated on the product page, during checkout, or as part of a specific promotion.

Express Delivery

Customers may choose Express Delivery at checkout, subject to serviceability, for an additional charge of ₹150 per order.

Same Day Delivery

Same Day Delivery is currently available only for select serviceable locations within Delhi NCR, subject to order eligibility, operational capacity, and order cut-off times. An additional charge of ₹300 per order will apply.

If Express Delivery or Same Day Delivery is unavailable for your delivery location or order, these options will not be displayed during checkout.

Shipping charges, if applicable, will always be displayed before your order is confirmed.

Unless otherwise stated, shipping charges, expedited delivery charges, and other delivery-related fees are non-refundable once an order has been dispatched.

AETERNUM reserves the right to modify, suspend, introduce, or discontinue any shipping method, delivery timelines, or applicable shipping charges without prior notice.

5. Cash on Delivery (COD)

Cash on Delivery ("COD") may be offered for eligible orders at AETERNUM's sole discretion and may be subject to limitations based on order value, delivery location, product category, customer purchase history, fraud assessment, and operational feasibility.

Where COD is available, a COD Confirmation Fee may be collected during checkout. This amount forms part of your total order value and will be adjusted against the final amount payable upon successful delivery of your order.

AETERNUM reserves the right to:

Restrict or withdraw COD availability without prior notice.
Refuse COD for selected products or delivery locations.
Require prepaid payment for certain orders.
Cancel COD orders that fail internal verification or fraud assessment procedures.

Additional terms relating to payments are governed by our Payment Policy.

6. Personalised & Customised Products

Certain AETERNUM products may require customisation or personalisation based on information provided by the customer, including but not limited to garments customised according to customer-provided measurements or specifications.

Such products may require additional processing time prior to dispatch.

Estimated dispatch and delivery timelines for personalised products are indicative only and may differ from standard products.

Specific terms relating to customised products are governed by our Product Customisation Policy.

7. Order Tracking

Once your order has been dispatched, you will receive a shipment confirmation via email, SMS, WhatsApp, or any other communication method used by AETERNUM. Where applicable, this communication will include your tracking details and instructions for monitoring your shipment.

You may also be able to track your order through your AETERNUM customer account, where available.

Please note that shipment tracking information is provided by our logistics partners. While we endeavour to ensure accurate updates, tracking information may occasionally be delayed or temporarily unavailable due to operational or technical reasons beyond our control.

8. Delivery Attempts

Our logistics partners will generally make multiple attempts to deliver your order before returning it to us. The number of delivery attempts may vary depending on the courier partner, delivery location, and operational policies.

Customers are responsible for ensuring that someone is available to receive the order at the delivery address during the expected delivery period.

If additional delivery instructions are required, customers are encouraged to communicate directly with the assigned courier partner wherever possible.

9. Failed Deliveries

A delivery may be considered unsuccessful for reasons including, but not limited to:

The recipient is unavailable after the courier's delivery attempts.
An incorrect, incomplete, or invalid delivery address was provided.
The customer cannot be contacted using the contact information provided.
Delivery is refused without a valid reason.
Access restrictions prevent successful delivery.
Other circumstances beyond the reasonable control of AETERNUM or its logistics partners.

Where a shipment is returned to AETERNUM following an unsuccessful delivery, we may contact you to discuss the available options.

Depending on the circumstances, additional shipping charges, cancellation charges, or other applicable fees may apply before the order is re-dispatched.

Repeated failed deliveries or refusal to accept deliveries may affect eligibility for certain payment methods, including Cash on Delivery.

10. Delivery Address

Customers are solely responsible for providing complete, accurate, and deliverable shipping information at the time of placing an order.

This includes, but is not limited to:

Full recipient name.
Complete delivery address.
Landmark (where applicable).
Valid PIN code.
Active mobile number.
Email address.

AETERNUM shall not be responsible for delays, failed deliveries, additional costs, or losses arising from incorrect, incomplete, or inaccurate information provided by the customer.

If an order is returned due to incorrect address details provided by the customer, any additional costs associated with re-dispatch may be recovered before the order is shipped again.

11. Changes to Delivery Address

Customers who wish to modify their delivery address after placing an order should contact our Customer Care team as soon as possible.

Address modifications can only be accommodated if the order has not yet entered packing, processing, or dispatch.

Once an order has been handed over to our logistics partner, changes to the delivery address may not be possible.

AETERNUM cannot guarantee that address modification requests received after order placement will be successfully accommodated.

12. Split Shipments

Where operationally necessary, AETERNUM reserves the right to dispatch products forming part of the same order in multiple shipments.

This may occur due to inventory availability, warehouse operations, personalised products requiring additional processing, or other logistical considerations.

Customers will not be charged additional shipping fees solely because AETERNUM elects to split an order into multiple shipments.

13. Delivery Delays

Although AETERNUM makes every reasonable effort to deliver orders within the estimated delivery timelines, delays may occasionally occur.

Delivery timelines may be affected by circumstances including, but not limited to:

Adverse weather conditions.
Public holidays.
Natural disasters.
Civil disturbances.
Government restrictions.
Transport disruptions.
Courier operational delays.
High order volumes.
Security checks.
Remote delivery locations.
Events beyond the reasonable control of AETERNUM.

Estimated delivery dates are provided for guidance only and should not be interpreted as guaranteed delivery commitments.

Except where required under applicable law, AETERNUM shall not be liable for any direct or indirect losses arising solely from delays in delivery beyond our reasonable control.

14. Non-Serviceable & Remote Locations

Certain PIN codes or delivery locations may not be serviceable by our logistics partners or may require extended delivery timelines.

Where a delivery location becomes non-serviceable after an order has been placed, AETERNUM reserves the right to cancel the order and provide an appropriate refund, store credit, or alternative resolution in accordance with our applicable policies.

Availability of Express Delivery, Same Day Delivery, and Cash on Delivery may vary depending upon serviceability and operational feasibility.

15. Risk of Loss & Transfer of Responsibility

AETERNUM remains responsible for your order until it has been successfully delivered to the delivery address provided by you.

For the purposes of this Policy, an order shall be deemed delivered when it is received by you or by any person reasonably present at the delivery address and accepted on your behalf.

Once delivery has been successfully completed, the responsibility for the product, including its safekeeping, storage, and handling, transfers to the customer.

Customers are encouraged to inspect their order promptly upon delivery. Any concerns regarding damaged, tampered, incorrect, or missing items should be reported to AETERNUM within the timelines specified in our Return, Refund & Exchange Policy.

16. Customer Responsibilities

To help ensure a smooth delivery experience, customers are responsible for:

Providing complete, accurate, and up-to-date shipping and contact information.
Selecting an appropriate shipping method during checkout.
Being available, or ensuring that an authorised recipient is available, to receive the order at the delivery address.
Monitoring shipment tracking updates and responding promptly to communications from AETERNUM or our logistics partners where required.
Inspecting the package upon delivery and reporting any concerns within the timelines specified in our Return, Refund & Exchange Policy.
Ensuring that any personalisation details, measurements, or specifications submitted for customised products are accurate.

Failure to fulfil these responsibilities may result in delivery delays, unsuccessful deliveries, additional charges, or limitations on the remedies available under our policies.

17. Inspection Upon Delivery

We encourage customers to inspect their order as soon as reasonably possible after delivery.

If your package appears to be visibly damaged, tampered with, or opened prior to delivery, we recommend refusing acceptance where appropriate and contacting our Customer Care team immediately.

If you discover that you have received an incorrect product, a damaged product, or that any item is missing from your order, please notify AETERNUM as soon as possible with clear photographs of:

The outer packaging.
The shipping label.
The product received.
Any visible damage, where applicable.

All such requests will be reviewed in accordance with our Return, Refund & Exchange Policy.

18. Company's Rights

To protect our customers, operations, and business interests, AETERNUM reserves the right to:

Refuse, suspend, or cancel shipments where fraud, unauthorised transactions, or policy violations are reasonably suspected.
Select or change logistics partners without prior notice.
Modify available shipping methods, delivery areas, timelines, or applicable shipping charges.
Decline expedited shipping services where operationally impracticable.
Request additional verification before dispatching an order.
Recover reasonable additional shipping or handling costs where delivery failures result from inaccurate information provided by the customer or repeated unsuccessful delivery attempts.
Restrict or withdraw specific shipping or payment options for customers who repeatedly misuse our services or violate our policies.

The exercise of these rights shall always be subject to applicable law.

19. Force Majeure

AETERNUM shall not be liable for delays, interruptions, or failure to perform its shipping obligations where such delay or failure results from events beyond our reasonable control.

Such events include, but are not limited to:

Natural disasters.
Floods, earthquakes, storms, or other severe weather conditions.
Fire or explosions.
War, terrorism, riots, civil unrest, or public disturbances.
Government actions or restrictions.
Public health emergencies or pandemics.
Labour disputes or strikes.
Transportation disruptions.
Port closures.
Power failures.
Cybersecurity incidents affecting logistics operations.
Failures of courier partners or other third-party service providers.
Any other event that could not reasonably have been anticipated or avoided.

Where reasonably possible, AETERNUM will keep customers informed of any significant delays arising from such events.

20. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

AETERNUM
A Brand Owned and Operated by RESURGE LIFESTYLE PRIVATE LIMITED

Customer Care Email:
wecare@aeternumindia.com

WhatsApp Support:
+91 92170 94412

Customer Care Hours:
Monday to Friday
9:00 AM – 6:00 PM (IST)

While our support team endeavours to respond as quickly as possible, response times may vary during weekends, public holidays, promotional campaigns, or periods of unusually high enquiry volumes.

21. Changes to this Shipping Policy

AETERNUM reserves the right to amend, modify, update, or replace this Shipping Policy at any time to reflect changes in our business operations, shipping practices, legal obligations, or customer service processes.

Any revised version of this Shipping Policy will become effective upon publication on the AETERNUM website unless otherwise stated.

Customers are encouraged to review this Shipping Policy periodically to remain informed of any updates.

Continued use of the Website or placement of an order after any revisions constitutes acceptance of the updated Shipping Policy.